Privacy Policy
This Privacy Policy applies to the activities of Victorian Mobile Dental Health Pty Ltd (ABN 18 680 018 795) and explains how we manage personal information in accordance with the Australian Privacy Principles. It relates specifically to personal information you may supply to us through your conduct on our website. Unless we obtain your written consent, we will not sell, disclose, licence or rent your personal information to a third party.
Background
We provide dental and healthcare services, collecting personal and sensitive information from clients, patients, employees, guardians, and carers — particularly for minors. When processing information outside Australia, we comply with applicable jurisdiction privacy laws.
Definitions
"Personal Information" is information that can be associated with a specific person and used to identify that person. Anonymised or aggregated data falls outside this category. "Health Information" is personal information or an opinion about your health, including an illness, disability or injury, medical services provided, and genetic information. "You" includes parents or legal guardians when patients are under 18.
How We Collect Your Personal Information
Data collection occurs through phone, electronic, and in-person interactions; our website and social media; publication subscriptions; third-party sources including service providers and government agencies; and in the course of providing our services.
What Personal Information We Collect
- Contact details (name, phone, email, address)
- Financial information (credit card, bank account numbers)
- Healthcare eligibility data (Medicare registration, health fund information)
- Consultation records and communications
- Website activity information
- Treatment and service details
- Inquiry information
- Third-party health information (where legally permitted)
- Identity verification information
- Website interaction data including device identifiers, device type, geo-location information, connection information, and statistics on page views
All calls will be recorded for quality, training and consent purposes.
How Personal Information is Used
The primary purpose is providing healthcare services. Secondary uses include booking and service provision, query responses, service change notifications, identity verification, terms enforcement, administrative and payment processing, marketing communications, service research and improvement, and technical maintenance. Failure to provide requested information may prevent service delivery.
Disclosure to Third Parties
Personal information may be shared with:
- Service providers assisting with our operations
- Government agencies and regulatory authorities
- Facilities responsible for patient care
- Legal guardians and carers
- Public safety protection entities
- Law enforcement for crime investigation and prosecution
- Internal staff and contractors
- Authorised recipients per user request
- Credit agencies regarding payment issues
- Merger or acquisition entities (with policy adherence requirements)
Links — Social Media and Third-Party Websites
Our website may contain links to other websites such as social media pages. We recommend reviewing third-party privacy policies and disclaim responsibility for the privacy practices of other businesses or government agencies.
Storage and Security
We endeavour to take all reasonable steps to protect the financial and personal information you may transmit to us, and require confidentiality agreements from staff and contractors. No data transmission over the Internet can be guaranteed to be 100% secure. Onsite service work receives due care, though we disclaim responsibility for any loss and/or damage incurred whilst at your premises.
Use of Cookies
Cookies are very small files which a website uses to identify you and improve your user experience. Users may disable cookies, which may limit service access. Third-party cookies placed without our authorisation aren't our responsibility.
No Spam, Spyware or Spoofing
Users are prohibited from engaging in spam, spyware or spoofing type activities and cannot distribute spam, viruses or malicious, illegal or prohibited content.
Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy at any time by posting the amended terms, and will notify users of material changes.
Accessing and Amending Personal Information
We maintain accurate, timely, relevant and appropriate information and invite correction requests at admin@vmdh.com.au. Employees and contractors are obliged to respect the confidentiality of any personal information held by us.
Opting Out
You may opt out of receiving our newsletter, marketing, advertising and promotional notices by written communication to admin@vmdh.com.au. Deletion requests can be submitted to the same address; we will take all reasonable steps to delete your information unless we need to keep it for legal, auditing or internal risk management reasons.
Complaints
Complaints should be directed to admin@vmdh.com.au. We take complaints very seriously and investigate breaches per Commonwealth Privacy Legislation. Unsatisfied complainants can escalate to the Office of the Australian Information Commissioner.
Contact Us
Email: admin@vmdh.com.au
Mobile: +61 483 102 562
Acceptance
You accept that your use of this site includes your acceptance of this Privacy Policy and the Website Terms of Use.